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Privacy Policy

John Paul Mitchell Systems® respects your privacy when you visit any of the Company's Websites, including www.paulmitchell.com, www.paulmitchellpro.com, Web pages, sponsored social media platforms, mobile sites and mobile apps (the "Sites"). It is important that you understand what information is collected about you during your visit and what we do with that information. Your use of this Website constitutes our acceptance of this Privacy Policy and your consent to the practices it describes. This Privacy Policy was last updated November 6, 2014.

Scope. This privacy policy covers all of John Paul Mitchell Systems' Wesites. It does not, however, apply to entities that John Paul Mitchell Systems does not own or control, such as enhanced applications and their Websites.

1. Automatic Collection of Anonymous Information.
For each visitor to our Webpage, our Web server automatically recognizes the consumer's domain name, if any, and collects the date and time of visit, the client IP address, and referring site. If you have registered as a Focus Salon, Stylist Select or Signature Salon, the site will recognize your number if you choose to enter it into the site. We collect the information above, as well as email addresses from visitors to our Webpage who choose to give them to us us, the email addresses of those who communicate with us via email, and information volunteered by the consumer, such as survey information and/or site registrations.

2. Personally Identifiable Information.
We do not collect personally identifiable information about you, except when you provide it to us. This may occur when you complete user registration forms, complete an online survey, or when you place an order. The information may include your name, email address, mailing address and telephone number, age group, gender and product preferences. The types of personal information we collect may vary depending on your use of the features of the Sites. If you register at the Sites, enter a promotion, opt-in to receive emails or other offers or communications, we collect and store the information provided. If you prefer that we not collect this information, please do not provide us with such information.

You may also be able to register and log in to the Site using a social media account, including Facebook. When you use a social media account to log into the Site, you may also be able to use certain social features on the Site. For Facebook log in, Facebook will ask your permission to share certain information from your Facebook account with the Site. This may include your first and last name, gender, profile picture, list of friends, a link to your Facebook profile, likes, and other data that is part of your or your friends' Facebook profile(s). This information is collected by Facebook and is provided to us under the terms of Facebook's privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account. By giving us the information you are consenting to its collection, use and disclosure as set forth below. Some of our mobile apps include opt-in, geo-location services that provide location-based services, such as store locators, local weather, promotional offers and other personalized content. Some of our mobile apps include opt-in "push notifications." Most mobile devices allow you to turn off location services or push notifications. If you consent to location services, we will collect information about the Wi-Fi routers closest to you and the cell IDs of the towers closest to you to provide the requested location-based service, not to identify you.

JPMS and its third-party service providers may also use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used, including your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites. This statistical data helps us understand what is interesting and relevant to users of the Site so we can best tailor our content.

Content. One reason people use John Paul Mitchell Systems' Website is to share content with others. Examples include updating your status, uploading or taking photos or video, sharing a link, creating an event or a group, making a comment, writing something or sending someone a message. If you do not want us to store metadata associated with content, please remove the metadata before uploading the content. All of the user-generated shared content is uploaded via Twitter and Instagram using specified hashtags.

Transactional Information. We may retain the details of transactions or payments you make on John Paul Mitchell Systems' Websites. However, we will only keep your payment source account number with your consent.

Pixels or Web Beacons: We also use Web beacons or pixel tags, which are transparent graphic images placed on a Webpage or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. These may provide confirmation to us when you open an email from us.

Listing Information: With your consent we may list your salon information on our Website in order to direct customers to you to purchase certain products and to offer you certain promotional opportunities. We cannot guarantee if you participate in any salon locator Website that your salon will come up as a referral on a specific schedule. The salon locator is a computer-generated program and it automatically will retrieve information based on the number of salons in a given zip code or other methods used to create the locator list. Should you find any errors in the information listed about your salon or if your salon stops offering the products being sought, you agree to notify us at your earliest opportunity and allow us a reasonable time in which to make corrections.

3. Uses of Information.
The anonymous and personal information we collect is used for internal review, used to improve the content of our Webpage, used by us to contact consumers for informational, marketing and for commercial purposes, and not shared with other organizations for any purpose except those circumstances stated below:

  • When you expressly authorize such disclosure;
  • To verify your identity;
  • Responding to your requests and questions;
  • In response to a request from local, state or federal law enforcement officials;
  • In response to a request by any judicial, administrative or similar proceeding or order, such as a subpoena;
  • Where we have a good faith belief that such disclosure is required by law;
  • In order to provide the services or uses identified above, including contacting consumers for informational, marketing and for commercial purposes, PAUL MITCHELL®, like many organizations, may utilize third-party service providers for some routine services such as promotional mailings. In such cases, PAUL MITCHELL provides only the information necessary to ensure the service is delivered and requires that the service provider sign a non disclosure agreement agreeing to keep the customer's information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to PAUL MITCHELL.
  • In special circumstances, such as in response to a physical threat or perceived physical threat to any individual; and
  • In the event that we merge with another business entity or substantially all of its assets related to the products or services that you receive from us are acquired by another business entity, it is likely that customer information will be one of the assets transferred to the other business entity. In the event of such a merger or acquisition, we reserve the right to disclose your personal information to the other business entity pursuant to the terms of this privacy policy.

4. Children's Privacy.
We do not knowingly collect, maintain or use personally identifiable information submitted to the site by children under 13 years of age. If you are under age 13, please do not attempt to register on John Paul Mitchell Systems' Websites, or provide any personal information about yourself to us. If we become aware that a child under 13 years of age has submitted personally identifiable information to the site, we will not use that information and will immediately delete the information from its record.

Parental participation. We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe Internet use practices.

5. "Cookies" and Advertisers.
Additionally, we may use cookies, which are small text files that are stored on your computer to gather and keep track of information and help us review traffic patterns and improve the site. We use cookies to record Focus Salon, Stylist Select or Signature Salon user-specific information on the pages those users may access or visit. Although many browsers are set to accept cookies, you can set your browser to reject cookies, but this may prevent you from using some of the features of the site.

With respect to Ad Servers: We do not partner with or have relationships with any ad server companies. We will never provide your personally identifiable information to third parties for their use in marketing their products and services to you without your consent.

6. Links.
The Website may contain links to or from other Websites. Please be aware that we are not responsible for the privacy policies of other Websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other Websites you link to from this Website or otherwise visit.

7. Choice/Opt-Out.
If you do not want to receive email from us in the future, you may opt out by clicking the unsubscribe link at the bottom of our emails. Requests to remove your email address from our lists may take up to two weeks to fulfill. If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by mailing us your request to John Paul Mitchell Systems, 1888 Century Park East, Suite 1600, Los Angeles, CA 90067. Requests to remove your postal address from our mailing lists may take up to six weeks to fulfill. If you receive postal mail from us during this six-week period, please disregard the mail.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending a letter by post the address above.

8. Changes in Privacy Policy.
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, please check back at our Website periodically.

9. Access to Personal Information.
Upon a reasonable request we will provide site visitors with access to information that we maintain about them. Consumers can request this information by writing to us at the above address. Upon a reasonable request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by writing to us at the above address.

10. Security.
With respect to security: We have commercially reasonable security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. It is impossible to guarantee 100% security.

11. Other Website Links.
We may from time to time link our Website to FACEBOOK and other Websites to advertise our products, contests and to do marketing research. Should you use any such links, please review the new Website's privacy policy before responding to any PAUL MITCHELL marketing requests as the linked site's privacy policy controls, not this privacy policy. You can obtain FACEBOOK's privacy policy at http://www.facebook.com/policy.php.

12. Contact Us.
If you have any questions or concerns about this privacy policy, please contact us at John Paul Mitchell Systems, Attn.: Web Privacy, 1888 Century Park East, Suite 1600, Los Angeles, CA 90025 or you can reach us by telephone at 1-800-793-8790.

Copyright 2014 John Paul Mitchell Systems