When is the best time to conduct a scalp or hair scan?
The best time to scan the scalp and hair is at the beginning of the salon consultation process.
How long does the consultation process take?
The scanning portion of the consultation should be performed alongside the typical consultation done with your guest. The process should take no more than five minutes. Once the scan is performed, the results and product recommendations will be instantly available.
How do I prepare a guest's hair for a scan?
Scanning should be done at the beginning of a guest's visit, and before a treatment or service. To prep, use a comb to create a center part. Then, perform the two scans, as instructed in the app:
- A scan at the top center of the scalp
- A scan of a large swatch of hair, at the ends
For the most consistent scans, remember to press gently, with just enough pressure so that the scanner makes full contact with the hair or scalp.
Which parts of a guest's hair do I scan?
There are two areas on a guest's head that you need to scan each time:
- The top center of the scalp
- A large swatch of hair, photographing the ends
Performing these scans allows us to get a variety of data, as each scan measures different aspects of the guest's hair and scalp. The app provides visuals that guide you through the scanning process in more detail.
What happens if I get an inaccurate scan?
Scanning the hair and scalp may take practice and it's important to follow the directions in the consultation guide. It's possible that the phone camera or scanner lens may need to be cleaned. In this case, gently wipe the camera or scanner lens with a moist tissue or alcohol wipe, being careful not to get the scanner itself wet.
How do I use live view?
Click Scan on the navigation bar, then choose the option to use Live View mode. In this mode, you won't be able to take any scans of your guest, but you will be able to explore their hair or scalp with the 30x magnification lens.
What do the hair scores mean?
Hair AI™ calculates a unique hair type based on individual hair and scalp characteristics detected at that point in time. The app, then, recommends products based on those attributes. Hair type is dynamic and should be measured at every visit to get the most accurate product recommendations given the current state of a guest's hair.
Why are the hair scores inconsistent?
The hair's condition is constantly evolving as it goes through its growth cycle and as environmental factors change. Moisture levels and elasticity change from dry to humid climates, and even diet can have an impact on hair's condition. The hair score given at the time of the consultation represents the current state of the hair and recommends products accordingly. It's possible that the recommendation will shift with the guest's hair over time.
How do I send my guest their Hair AI™ analysis and product recommendations?
You can easily send guests their results and product recommendations from the app. The app automatically provides recommendations for all the possible products suited for your guest based on their scan results. You, the stylist, will be able to create a regimen based on those recommendations. The recommendation list will note which products are available in your salon and give you the option to share the whole list with your guest, so that they can purchase their recommended products online.
How do I use the Treatment Cost Calculator?
The app features a treatment menu and Treatment Cost Calculator to help determine the right service price for your salon based on your location, your current pricing model and associated costs. Simply enter the information requested and the app will quickly generate your recommended pricing.
What products are included in the recommendations?
The following brands from the John Paul Mitchell Systems®
portfolio are included as possible product recommendations within Hair AI™
- Awapuhi Wild Ginger®
- Paul Mitchell®
- Tea Tree
In your stylist profile you can select the products you carry to prioritize guest recommendations. Be sure to turn on notifications, so that you can update the app when new products are added to the JPMS™
How do I select the products that I currently have in stock in my salon?
You'll be prompted to complete this process as you first set up your profile. If you choose to skip this option during initial set-up, you can configure it later by visiting the Settings or Products tabs in the navigation pane. To add products to your in-salon stock through the Products tab, simply select a filter, scroll through the JPMS™ products listed and tap the heart icon on the bottom left corner of the product pane to select the products you currently have in stock. You can remove a product by clicking the heart icon again (when the heart icon is no longer shaded in black, you'll know an item has been successfully removed from your inventory list). To manage your inventory in the Settings tab, click "In-Salon Stock." From here, you will see all the products you've selected as "in-salon stock" and can add products by clicking the + icon at the top right corner of the screen or remove products by tapping the heart icon beneath each product listing.
How frequently should I scan my guest's hair?
Hair evolves as environmental factors change (i.e., seasons, air quality, etc.) and may require different solutions depending on its current condition. Because of this, you should offer to scan your guest's hair each time they visit.
Can the scanner analyze hair loss/thinning?
The tool currently measures different attributes of the hair and scalp to make recommendations for professional services and products. Hair AI™ is not intended to diagnose or treat medical conditions.
Are more features coming to the Hair AI™ app?
Yes, that’s the plan! Our scientists and developers are hard at work updating the app with new capabilities and experiences, including features in professional color. Opt-in on your Hair AI™ app to receive notifications and be alerted when new features become available.